Ebook Training Library Staff And Volunteers to Provide Extraordinary Customer Service
Ebook Training Library Staff And Volunteers to Provide Extraordinary Customer Service
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Training Library Staff And Volunteers to Provide Extraordinary Customer Service
Ebook Training Library Staff And Volunteers to Provide Extraordinary Customer Service
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From Booklist
Libraries are focusing on superior customer service in their efforts to attract new patrons and retain the support of current ones. This guide explains how to determine customer-service essentials and then develop an effective training program. Chapters focus on topics such as assessing and anticipating customer needs, responding to customer feedback, planning staff-development days, and using a continuous learning model. The authors offer practical advice along with sample scripts, model policies, forms, and resource tools. The book should be welcomed by libraries that wish to adapt traditional customer-service techniques to the library setting and to train staff at all levels. Patricia HoganCopyright © American Library Association. All rights reserved
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Review
.,."An excellent resource that is highly recommended for all libraries.""This book should be welcomed by libraries that wish to adapt traditional customer-service techniques to the library setting and to train staff at all levels."
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Product details
Paperback: 160 pages
Publisher: Neal Schuman Pub; 1 edition (September 1, 2006)
Language: English
ISBN-10: 155570560X
ISBN-13: 978-1555705602
Product Dimensions:
8.5 x 0.5 x 10.8 inches
Shipping Weight: 1 pounds
Average Customer Review:
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Amazon Best Sellers Rank:
#1,664,720 in Books (See Top 100 in Books)
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